Troubleshooting Off-Campus Access

Need Help? > Off-Campus Access to Library Resources > Troubleshooting

If you have been unsuccessful connecting to library resources, please review these troubleshooting suggestions.

Verify that you are a currently enrolled student, faculty, or staff member.
When prompted for a username, password, or PIN enter:

  • USERNAME: Last name, e.g., (smith) with no punctuation
  • PASSWORD: Combination of first 4 letters of last name, first 4 letters of first name, and last 4 digits of SS#, e.g., (smitbarn1234)
  • PIN (used in the library catalog only): the default is 12345 until you change it

Check that you are entering the full last name that Kilgore College knows you by with NO punctuation:

Suffix: Jones, Jr.                      e.g. (Jones Jr)
Compound: Baker-Jones       e.g. (Baker Jones)
Multiple: De La Rojas             e.g. (De La Rojas)
Apostrophe: O'Malley             e.g. (OMalley)

Set your browser to accept cookies.

  • Netscape: Click on EDIT > PREFERENCES> ADVANCED (click on word). On the lower right-hand side of this screen, there will be a box with a number of COOKIES settings to choose from. Choose ACCEPT ALL COOKIES.

  • Internet Explorer: Click on TOOLS > INTERNET OPTIONS> SECURITY, Select the INTERNET icon and then CUSTOM LEVEL. Under COOKIES, select ENABLE.

  • Safari 3.2.? Click on EDIT >PREFERENCES>, Select the SECURITY icon, Under ACCEPT COOKIES, select ONLY FROM SITES YOU NAVIGATE TO

Do you have a firewall?

A firewall on your office or home network will interfere with the proxy service. In order to connect to subscription resources, your firewall software needs to give permission for our IP address to transmit through. Our proxy IP address is 68.95.106.35. This address will allow you or your System Administrator to set up the library as a trusted host.

Be sure your javascript is turned on (browser default).

Javascript needs to be enabled for the proxy service to work.

  • Netscape: Click on EDIT> PREFERENCES> ADVANCED. Select ENABLE JAVASCRIPT.

  • Internet Explorer: Click on TOOLS> INTERNET OPTIONS> SECURITY> CUSTOM LEVEL. Under SCRIPTING, select ENABLE for all.

  • Safari 3.2.? Click on EDIT >PREFERENCES>, Select the SECURITY icon, Under WEB CONTENT, select ENABLE JAVA

What is your Internet Explorer security level?

Internet Explorer security needs to be set at medium or lower. A security setting of high turns off the javascript. Click on TOOLS> INTERNET OPTIONS> SECURITY> CUSTOM LEVEL to determine security level.

Your computer cannot read .PDF files.

You need Adobe Acrobat Reader, Version 4.* or later. Download Adobe Acrobat Reader (free) at http://www.adobe.com/products/acrobat/alternate.html.

Problems with Adobe Acrobat Reader Version 4.x?:

If you have trouble loading documents, [Exit] from Internet Explorer and launch Adobe Acrobat Reader. Choose File >> Preferences >> General in the "Options" section, then deselect "Web Browser Integration." Click OK. Restart Internet Explorer.

Problems with Adobe Acrobat Reader Version 5.x?:

If you have trouble loading documents, [Exit] from Internet Explorer and launch Adobe Acrobat Reader. Choose Edit >> Preferences >> General in the "Options" section, then deselect "Display PDF in Browser." Click OK. Restart Internet Explorer.

Are you running anti-virus software on your computer?

Some anti-virus programs interfere with the proxy service. Consider disabling your anti-virus program while doing research and enabling it when finished.
Randolph C. Watson Library -- 1100 Broadway -- Kilgore, Texas 75662 -- phone: 903.983.8237 | Comments & Suggestions